Track order
Where is my order?
Enter your order number and the email address you used when placing your order. We'll show you the current status of your order and provide a link to track your package with the carrier.
Do you have a tracking number?
Enter the tracking number from the “Your order is on its way” email – we'll take you directly to the carrier's website.
Do you have an account or have you ordered from us before?
Log in using the email address you used when placing your order – we'll send you a one-time code, so you don't need to create a password. You'll be able to see your order status and a link to track your package.
View my ordersYou can also find your tracking number in the “Your order is on its way” email, and the “View order” button in your order confirmation email will take you directly to its status.
How it works
- Order receivedYou'll immediately receive a confirmation email with your order number.
- PackingPreparing your order takes 1–2 business days.
- ShippedWe'll send you an email with your tracking number. The tracking number is usually activated within 24 hours.
- DeliveredDelivery usually takes 7–10 business days. For more details, see our shipping policy.
Frequently asked questions
I haven't received my tracking number
We'll email it to you as soon as your package has been shipped – usually within 1–2 business days of placing your order. Check your Spam or Promotions folder too.
You can also see your tracking number by logging in to Your orders. Still nothing? Write to us with your order number.
My package hasn't moved for several days
Carriers don't always update the status in real time – especially on weekends and holidays. A newly issued tracking number is usually activated within 24 hours.
If the status hasn't changed for several business days, write to us with your order number – we'll check it with the carrier.
The status is “delivered”, but I don't have my package
Contact the carrier first – your package may have been delivered to a pickup point or to a neighbour. If you still don't have it, write to us and we'll help you as quickly as possible.
I want to change my delivery address
Orders are processed automatically, so it's not always possible to change the address. Write to us as soon as possible at contact@getmuslinblanket.com – we'll check the current status of your package.
Once your package is on its way, also check the carrier's website to see if you can change the delivery location.
I want to return my blanket
No worries – you have 30 days from receiving your package to return it, and the blanket is also covered by the 100-Night Guarantee. Write to us at contact@getmuslinblanket.com, and we'll send you instructions and the return address. You can find all the rules in our returns policy.
Still have a question? Write to us at contact@getmuslinblanket.com or use our contact form. We respond Monday to Friday, 10:00–16:00.